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LaSzeRNooB's avatar
LaSzeRNooB
Seasoned Novice
25 days ago

[REMOVED] got hacked today and Respawn fixed his account I’m happy for him

But it makes me wonder why regular players don’t get the same support. When my EA account was hacked I reported it immediately. EA helped me recover the account, but the next day I was banned without any real investigation even though the hacker played on my games. I appealed and explained everything but only got automated responses. I’m not asking for special treatment, I just want the same fairness. If a pro player can get his account restored, then normal players deserve the same chance. Why do some accounts get saved and others ignored?

Edit: Removed player ID. Do not "name and shame". This is against the EA Forums rules. -CM

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4 Replies

  • LaSzeRNooB's avatar
    LaSzeRNooB
    Seasoned Novice
    24 days ago

    [REMOVED] got hacked and bannd and he got special treatment, a full team helped fix his account fast. My case was the same, my EA account was hacked and the hacker played on it, but when I recovered it I got banned the next day. My appeals were denied and they said the ban was correct. I’m happy he got his account back, but why don’t regular players get the same support?

    Edit: Removed player ID. We do not allow these to be posted as they break our "name and shame" rule. -CM

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hey there. Everyone gets the same support. If a ban is overturned, it's because ToS found that they had enough evidence to support this. You're welcome to submit another dispute by following the instructions here. Thanks!

  • LaSzeRNooB's avatar
    LaSzeRNooB
    Seasoned Novice
    23 days ago

    sir i have 5 y playing the game i naver cheated in anytype it tok me 5 y to see my first heirloom i have over a month waiting the same evidence found on pro player acount way he got his acount in the same day wher i have to think  every day for my acount apeal just denied 

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