Forum Discussion

Jayger_TW's avatar
2 years ago
Solved

Save my apex plz

Dear Ea

I implore you, can you please take a serious look into my case? Please refrain from using automated responses from the system! I believe the TOS team has not thoroughly reviewed my case again. I have provided ample evidence, including my EA DATA. It seems like the system has simply filtered me out without forwarding my case to the TOS team!

I understand that my case has been reviewed three times already, but I am appealing again because I have genuine concerns. I am innocent, and that's why I am appealing again. It's because a hacker hijacked my Apex account and used cheats that led to my account being banned. I hope to clear my name and not be misled by default messages. I wish for someone from the TOS team who understands to help me and convey my message to them, rather than letting their system make the judgment. Otherwise, I will never be able to prove my innocence!

My account has been blocked for three months now, and I am truly devastated. I am so devastated that I have contemplated suicide. I have invested a lot of time and money into playing Apex...

Furthermore, I have provided screenshots of abnormal IPs, and the hacker even used his own XBOX and Twitch accounts to link. I don't even own an XBOX!

I hope the customer service team can understand my situation.

Thank you!

  • Hello, @Jayger_TW 

    I'm sorry to say, we can't assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another by following the instructions in the article here. Thank you.

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello, @Jayger_TW 

    I'm sorry to say, we can't assist with banned accounts over Answers HQ. If you haven't submitted 3 disputes yet, you're welcome to submit another by following the instructions in the article here. Thank you.

  • I've used multiple appeals with no results, that's why I came here seeking answers. Also, I've noticed there are many people experiencing the same situation as me!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Jayger_TW 

    Unfortunately, we're not going to be able to help with this. If all 3 disputes have been used, the ban will need to stay in place.

  • @EA_Aljo Then why did the customer service tell me just now that they would report it to the TOS team again? Or is this your usual way of deceiving players? In fact, it's just left to the automated response system to decide and directly eliminate.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Jayger_TW 

    You're welcome to continue this with support. We cannot help with bans over Answers HQ.