Community ManagerHey @err0r710,
It's definitely understandable that heated arguments can happen, I think just about anyone who's played online has witnessed that at some point or another.
When those heated arguments cross the line and inappropriate speech starts getting thrown around however, then it becomes an issue. Our Terms of Service team will review the chat, as they've done here, but if the reported chat was inappropriate than no, the suspension or ban would not be revoked.
A permaban typically means the behavior was either particularly egregious or the account has had multiple chances to stop the behavior without heeding the prior warnings and/or suspensions.
To be clear, this all holds true whether the reports I'm seeing here were from FIFA21 and Apex or any of our other games, and that language continues to be just as inappropriate today as it was a year ago. Our TOS team looks at the prior history of an account as well, so if after reviewing the prior actions they've decided not to remove a ban, I'm afraid we won't be able to address it further on the forums either.
Community Manager
