They Perma ban me for toxicity

I got in trouble once with EA Mako about these player bans regarding text chat. I'm not siding with anyone who does wrong. Unfortunately, we all do wrong sometimes, on different levels. I just think banning, especially perma banning, your customers is ludicrous. I'm a black guy from S.C.. I get disrespected and called out my name for NOTHING all the time. I literally had a guy tell me in your game "I'm really racist" before the match even started. 

I know you're going to tell me to report, do this, and do that. But WE ARE WHO WE ARE. So no, I'm not reporting anyone for any reason, because that doesn't work for ME. Just as much as going to D.C. to vent about America's obvious racist issues wouldn't work either. I'm just going to stay mentally tough and stay out of the way as much as possible.

Instead of banning your customers and "creating toxicity" in your game from the lack of "player engagement tools" you all should:

1. Add a Stay With Team feature.

2. Add a Party Up feature on the main screen before matches.

3. Bring back a revamped clubs 

4. Add a text chat disable option in settings. 

That's all that I can think of for now. It's naive to think random people (strangers) playing a "violent" video game will be nice to each other. It's the internet for crying out loud!!! What you all should be doing is creating ways to "prevent" toxicity. Because what you all have been doing obviously isn't working for YOUR CUSTOMERS. Fix that. If a company doesn't implement safe guards for their product whose really being toxic? 

STOP BANNING YOUR CUSTOMERS!!!!!

You know this is actually maddening!! I played a game as recently as 3 weeks ago and the guy that I was playing with was disgusting!! He swore at me, trolled me, called me every name under the sun. The stuff coming out of his mouth was disgusting and I reported him multiple times in the game. I mean if I posted here the things he was saying I would get banned. And yet I get a message from EA/Respawn a few days later saying they were unable to take action!!! You're telling me they are actually banning people for toxic behaviour? okay whats the yardstick they use because the things this guy was saying to me in chat was DISGUSTING! I'm sorry, but you cannot ban 1 person for toxic behaviour and not the others. 

That part:

I'm sorry, but you cannot ban 1 person for toxic behavior and not the others. 

They know deep inside what they're doing is wrong. I'm trying to help them. I got mad at EA Mako because he advised someone to record people when they were being toxic. It was another issue too about a player being banned that I probably shouldn't have commented on. But I'm not here to be perfect, I'm chillin. I later apologized for my actions, but they need to stop this crap!!! I'm hesitant to spend money in the game because I got banned for a week for typing "Y'all play like monkeys" to my teammates. I was surprised because I be trolling too (if someone starts with me).  Honestly, a lot of players be baiting you and I eat bait LOL. I always tell my trollish teammates "don't troll a troll". Because I'm not losing a troll battle, I'm getting banned LOL. I'm a 40-year-old black guy from S.C. with hand issues. My gaming days are almost over. Overall, each game I play I treat my teammates with respect. Most times I mute my teammates. Sometimes I don't and it ALWAYS gets toxic. If you're lucky enough to have "like-minded" teammates, then Apex is GREAT. 

That's why I'm here. This issue is aggravating, especially when it's been 6.5 years without proper "player engagement" tools. I'm about to get on Apex soon. The notion that my teammates are going to be "ideal" is crazy. You can say anything on the mic and it's all good. But if you type something EA/Respawn is ready to delete your account and keep your money. I'm laughing while I type this. They have a good game for sure, otherwise I wouldn't be here.