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Deathdarrian13's avatar
Deathdarrian13
6 years ago

Twitch Prime/PSN Link issue?!

So just today i was running through the things i needed to do to get said free pack and stuff on apex legends. but apparently. when i go to the EA website itself it doesnt show that my psn is linked to EA at all and ive already redeemed the reward so say on my twitch acc. but i dont have the rewards and nothings popping up and ive been at this for about 3 hours now and its extremely frustrating cause my friend got it instantly. Is there some sort of way to check what account my psn apparent has seperately for EA or something cause i apparently dont have any games registered under my account on EA nor am i linked but i should be cause ive played games like PVZ GW 1&2 and the anthem beta and of course APEX Legends. I just need a freaking solution so i can move on before i just straight up give up on this crap

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1 Reply

  • Dellons18's avatar
    Dellons18
    6 years ago

    Seems you linked your Twitch account to a wrong EA account.

    You need to confirm what is the email address or what is the EA account link to your console/PS4

    and re-link it to your twitch account.

    If you linked your twitch account to a wrong EA account, you can still unlink it.

    https://help.ea.com/en-us/help/apex-legends/apex-legends/apex-legends-and-twitch/

    Did you link the wrong EA Account to your Twitch account? Disconnecting Electronic Arts from your Twitch account in your Twitch Connection Settings won’t unlink your accounts.

    Follow our steps here to make sure you get unlinked:

    Click Contact Us at the top of help.ea.com.
    Choose Apex Legends as your game.
    Pick the platform that you play on.
    Click Twitch Prime for the topic.
    Click Account link issue for the issue.
    You’ll be taken to a page that says Click here if you need to unlink your EA Account from your Twitch account.
    Once you’ve unlinked your EA Account from your Twitch account, you’ll need to unlink your accounts from Twitch, too.

    Go to twitch.tv.
    Go to your Settings.
    Click Connections.
    Scroll down to Other connections.
    Click Disconnect next to Electronic Arts.
    Now that you’ve unlinked your accounts from both ends, you can relink your Twitch account to the right EA Account to start getting your rewards.

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