Very Urgent Issue Regarding Account

Question

so to start things off I lost my account 2 years ago due to EA asking to change for my credentials. I tried changing the password but the gmail that I used for my gmail account was deserted. 2 years from now and i still haven't found the password of my gmail account. My EA account was completely deserted. I kept on trying as years pass and no answers was avail. I tried contacting support many times but I forgot the information of my account cause it was supposed to be a joke account.

And it is also linked to my steam account. Which has me stuck on not playing EA games due to my idiotic deserted account that is needed to change credentials. One time I bought most wanted in this account just to forget that my EA account is dead. I want you guys to help me find ways on how I can recover this account of mine.

There are Valuables Such As :

Lvl 31 Heirloom post Proof on FB.

263 Hours Of Playtime

A old recording Of Me Live Streaming the exact same account years ago (PROOF)

Ownership of the steam account in the screenshot (I have owned this account for years and no previous owner, I created this very account, and this account shows 263 hours playing. That's the proof of me spending hours of playtime into apex.) / PROOF

THIS IS MY OWN LIVE STREAMING VIDEO, I WILL SEND THE LINK OF THIS VIDEO WHICH IS POSTED BY MY VERY OWN ACCOUNT!!!

And as all of this happen this causes me to restart Apex all over again. Which is making a entirely new account of steam and EA just to play EA games which shows the stupidity of EA games support.

I have been looking for answers for the past 3 years, I need help guys please!!

I CAN ALSO SHARE SCREEN FOR PROOF ON DISCORD! ADD ME: reminisceguy

hanabisparkle56 · Answer

This is the full video of old me playing the lost account : https://youtu.be/erkbZbZ2k4g

asmodeus566 · Answer

hanabisparkle56​&nbsp;
If you cannot remember your credentials to prove account ownership there is nothing that can be done to help you.&nbsp;
Account security starts with the account holder. Keeping track of your account, what it is connected to, ensuring that it is up to date and that others do not access it, is the responsibility of the account owner. See points 1-4 below.&nbsp;
Account Security/Safety
How to keep your account and hardware safe 101:

Use strong passwords for you game accounts. Keep track of your game account information (ownership) and to what other accounts they are connected to.
Use strong passwords for the associated E-mail account. Keep track of your E-mail accounts and what they are connected to.
Keep your gamming accounts, associated e-mail accounts and passwords up to date, login to them at least once a month so that they do not become disabled or de-activated.
Do not use e-mail accounts that you cannot fully control, like those provided to you through, schools, universities, workplace and or other organizations etc. If the Org. revokes your E-mail or you leave the school, switch workplace etc and no longer have access to that E-mail you will end up having issues you do not want or need.&nbsp;&nbsp;
Do not share either of these passwords with others. Keep note of your passwords in a safe place.
Enable two factor identification for both the game and associated E-mail accounts.
Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller.&nbsp;
Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
Play fair, boosting and teaming are cheating.
Play fair using cheating software or hardware is not fair and is really only cheating yourself.
Do not buy and or sell accounts, do you really know what has been done with the account? What cyber info are you giving up? What risk is there that the account is bunk. What is the risk to your hardware?
Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

&nbsp;
About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.
If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account&nbsp;https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team&nbsp;https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Contacting EA help&nbsp;https://help.ea.com/help/faq/using-ea-help or https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/#need-help