Forum Discussion

4 years ago

Was Banned... But WHY?

Hello. My Name is David. First of all I want to say sorry because of My English... And please don't gorge me for the some mistakes... Thank you! I was Banned in game couple days ago... I send re...

discussion

EA_Darko

Community Manager

4 years ago

You will need to speak to our Terms of Service team @georgianfighter.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

georgianfighter
4 years ago
Hello Darko.
I appreciate your help. but unfortunately the problem is the "Terms of Service team" from them. the answer I got was that I was Cheating and That's all... You know what I mean? they made a kind of INVESTIGATION and they decided that I don't deserve even the answer... I mean only answer... even here when I create this post, I'm not asking to UNBAN My account... Yes of course I will be wherry happy if I will be able to prove my innocence but... I need that chance... What I don't have... I have spended in this game and account honestly lot of time and money... because this game is something special for me... after work I was removing the all day stress with this game... and when You like something like that You will spend time and money also of course... like I was making till BAN... but I honestly already gave up you know!?… and even when I was sending an Email to "Terms of Service team" I did not even one time ask them to UNBAN me... and I'm asking only the reason... Can You Believe What Until Now I don't have any idea why my account was BANNED??? I think They also BANNED me even in the Help Section... Because Only answer what I'm getting from them is this:

Hello,

we received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Thank you,
EA Terms of Service

So now can You tell me what can I do to get only the answers??? or can I do something at all?