False ban ( razer synapse)

On the day may 15th Friday ( Japan time) 

I got banned from apex legend, at start before I play rank I got an penalty of 5 minutes I though my game crashed and brought me back to lobby 

but when I log out and log in back again I notice that I was banned, I appeal for 5 or 6th time that it might trigger the anti cheat because of the game crash. I never cheated nor any third party something I keep wondering why, I discuss with my friend and it turns out it probably triggered because of the app I used “ razer synapse” my friend explain it had macro feature in it and I’m 100% sure it made me ban, 

7 to 8th appeal I explained I didn’t used it and showed the pictures yet I got denied again 

currently may 22 I’m in my 9th appeal I am super worried, I saw people can’t appeal anymore til 10th appeal and I do not know what to do.

do anyone got the same problems? If so please reply I spend a lot of money in it and I think it really is unfair.