What can I do to get back into the game？
Dear friends, I am reaching out to seek your guidance on effectively communicating with customer service regarding a major challenge I am facing. My game was unexpectedly banned without any prior ema...
Forum Discussion
Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.
You can also check out your ban history here, but please note not all bans may appear here:
https://help.ea.com/en/my-ban-history/
If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
There is also this EA guide on bans and suspensions :
https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.
It is my understanding that you can appeal a ban a number of times, up to 3, which sounds like you have done so. If the answer is still a firm ban, then unfortunatly it sounds like its permanent.
Unfortunately, it seems that I was blocked by the customer service, I could not find online customer service, I could only send email, EA also replied to me by automatic email and did not care about my email information, everything I did was in vain, I lost all the progress of the game, it was really sad that there was no email to inform me what I did wrong, and the official website did not show what I violated. I don't understand why I was banned from playing a game I love so much and now it's broken my heart.
- @OldTreeCreeper What I need is how to chat with customer service and get me back in the game
Chat won't talk to you about a ban, you can only communicate with the tos team by email/text.
