What's the point of disputing a ban/suspension if EA just ignores it?
In the month of January this year, i have been permanently banned from the game Apex Legends for being toxic towards a griefer/troller selfish main character type of a player. I have viewed the ban history and there is an option there called "dispute", i clicked on it and i have presented reasons and arguments on why i should still deserve a punishment but not in the form of a permanent ban (6 or 12 month suspension whould be better than a permanent ban), why i was being toxic towards the player, and why permanent ban is bad choice of punishment.
After creating that dispute, i was then emailed and shown of a response from the dispute i've made and i've made plenty of it and all of the responses saying that they have "investigated" it and saying that punishment i have received was "justified".
If it were already "justified" and has been "investigated" from the beginning, why the dispute option still exist then? The responses also are automated like sending disputes to an NPC from a video game where the NPCs is doing the "investigating" rather than actual normal human employees in customer support.
I also find it hilarious that playing selfishly, griefing, trolling, or toxicity through voice chat (which i have experienced where some teenager telling me to go f myself and telling me to end myself) is allowed.
I have tried to do the live chat thing hoping that maybe i could have a chat with an actual human being from EA but its impossible since it says that i need to resolve bad/suspension issue first even tho i wanted to do the live chat just to solve that issue.
When you agree to the Terms of Service and then break those rules, your account is subject to being sanctioned. Toxic behavior especially is something that will easily get you banned. Normally, there's a warning the first time in the form of a temporary ban. If the same behavior continues, it's possible the next ban will be permanent.
We cannot help with this. Only ToS can lift the ban and if there have been 3 disputes already, there is nothing else that can be done. The ban will not be overturned in that case.
