Forum Discussion

Newcomer

5 hours ago

Solved

Wrong heirloom

I sent my cousin $100 so he can buy the 100 apex pack bundle on my account and he got 150 heirloom shards and I told him which heirloom to buy ( I specifically told him the cobalt) and he bought the serpent’s sting. Is there anyway to appeal or get in touch with anyone or am I cooked?

discussion

gameplay discussion

EA_Pythia
5 hours ago
Hello 2MyBaby1,

Unfortunately, it's not possible to undo or refund an heirloom, so unfortunately, there's nothing that can be done in this situation. Once bought, purchases are permanent.

2 Replies

EA_Pythia
Community Manager
5 hours ago
Hello 2MyBaby1,

Unfortunately, it's not possible to undo or refund an heirloom, so unfortunately, there's nothing that can be done in this situation. Once bought, purchases are permanent.
Asmodeus566
Hero+
2 hours ago
2MyBaby1

Letting others access your account has risks. This is one of them.

Sharing accounts or granting others access to you account is not a good thing.