Forum Discussion

Beast04145's avatar
5 years ago
Solved

“Unable to connect to EA servers” (XBOX)

I’ve been having trouble to connect to EA servers. I’ve repeatedly disconnect my internet and connect it back again and yet it won’t still work. Every time I’m the loading screen and I press “A” it won’t connect to the EA servers, and when I do successfully go into the lobby and I ready up for a match, it get stuck saying “connecting matchmaking” and after a while it will tell me “Connection to server timed out (code:net). See ea.com/unable-to-connect for additional information.” I repeat my internet is perfectly fine and nothing to do with this problem because I can use my internet perfectly fine with other games that are multiplayer with no problem. As shown in the pictures, I showed my home screened with my messages there and as you can see the options or the screen is not blacked out (Xbox only) meaning I’m connected to the internet and perfectly fine. Any fixes for this? 

  • Beast04145's avatar
    Beast04145
    5 years ago
    @Beast04145 Update: I think something is wrong with my internet because right now I just joined with my phone hotspot and I was able to join apex fine -thanks for the help..

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @Beast04145.

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • @EA_Aljo I just did that and it still doesn’t work, this has happened to me before in apex but I just ignored it and it always ends up working, but this time nothing is happening still the same as before and yes I tried to the things you told me. Thanks for the help anyways!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Beast04145 

    There are some other things we can try. Let's not give up just yet. Next, try clearing your alternate MAC address with these steps:

    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know how it goes.

  • @EA_Aljo Just tried it right now and umm.. it still hasn’t work and I have no idea what else to do in this situation..
  • Beast04145's avatar
    Beast04145
    5 years ago
    @Beast04145 Update: I think something is wrong with my internet because right now I just joined with my phone hotspot and I was able to join apex fine -thanks for the help..
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Beast04145 

    You're very welcome. In that case, it would be best to reach out to your ISP for assistance.