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ChuckleBuckle97's avatar
ChuckleBuckle97
5 years ago

0x887A0006 - DXGI_ERROR_DEVICE_HUNG Almost Every Time

Product: Apex Legends
Platform: PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA Geforce GTX 1650 Ti
Enter RAM memory size in GB 4 GB
What is your gamer tag/PSN ID/EA Account name? Jclwy11
Which Legend were you playing (if applicable)? All of them
Where did the issue occur? Loading into a match before legend select, or loading into the main menu after "Click to Continue"
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. All parts of the map, even flying in.
Loading into a match before legend select, or loading into the main menu after "Click to Continue".


Did your squadmates also experience the issue? No
How many matches had you played in a row before the issue occurred? Could sometimes get 1 or 2 matches in before the crash. Sometimes it always crashes and I can't play for the day
When did this happen? Since Steam release. November 5?
How often does the bug occur? Every time, every day (100%)
How severe is your issue? Major impacts on the gameplay. Can't play a single game on some days
What happens when the bug occurs? Sometimes it crashes when I "Click to Continue" and it loads for 1 second and freezes with the error below. Most times, it crashes about 5 seconds after a match is found and loading into legend select. The error message is below 99% of the time.

"0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is a design-time issue that should be investigated and fixed."


What should be happening instead? Not to crash.
Steps: How can we find the bug ourselves? IDK

Please help with this error.

I've tried the following fixes:

1. Rollback driver

2. Reduce graphic settings

3. Registry edits (Tdrdelay)

4. Capping refresh rate to monitor refresh rate

5. Updating DirectX

6. Updating Microsoft Visual C++

I'm just really frustrated at the error as it's stopping me from having a night of fun with the boys. Please advise anyone.

10 Replies

  • QazaqD's avatar
    QazaqD
    5 years ago
    @ChuckleBuckle97 Yea I've had the same problem for awhile now.
    I even posted about it again recently, but you're not gonna get anything solved here aside from the reinstalling drivers and maybe some of the stuff you mentioned.
    No problems with other games, just wonderful Apex =)
  • ChuckleBuckle97's avatar
    ChuckleBuckle97
    5 years ago

    Yeah, I've scoured the internet and tried every solution available and nothing seems to work.

    How frequent is the problem for you? The error appears to happen from pure luck. I can have a good night where I don't crash at all, or I can have an absolute trashy day with the game crashing at every loading screen.

    Sucks, cause I'm new to Apex and I really dig the game.

    EA PLS FIX \s

  • QazaqD's avatar
    QazaqD
    5 years ago
    @ChuckleBuckle97 It happens every time.
    Between 10-30min of gameplay.
    I ran stress tests on GPU,CPU and they work. Ram is also working. Formatted PC. Its just this game.

    Every other game is ok, COD, PUBG, Valorant.
  • ARwoody21's avatar
    ARwoody21
    5 years ago

    greetings,

    I have been get the follow error

    "x887A0006 - DXGI_Error_DEVICE_HUNG The applications device failed due to badly formed commands sent by the application.This is an design-time issue that should be investivigated and fixed."

    I am running an AMD Red Devil Raedon RX 5700 XT.

    Any help would be greatly appreciated. it is getting worst and worst and crashing about every two or three games in apex.  

  • QazaqD's avatar
    QazaqD
    5 years ago
    @ARwoody21 Good luck.
    Aside from the DDU reinstall drivers, ensure everything is updated (which I believe you have already tried), they cant help you.
  • TimmyApizz's avatar
    TimmyApizz
    5 years ago

    Yeah Its very frustrating but try looking for a program that might be overlaying over apex

    i try deleting some and its reduced now for me but sometimes it got worse

  • rockafellaaa's avatar
    rockafellaaa
    5 years ago

    Processor: R7 5800X

    Motherboard: X570 Aorus Elite

    Graphic Card: AORUS GeForce RTX 3080 XTREME 10G

    Memory: G.Skill TridentZ Neo RGB 16gb 3600mhz CL 16

    Have same problem and tryed everything...

    Locking fps below frame-rate of the monitor... and using vsync adaptive

    Locking fps below frame-rate of the monitor... and using vsync adaptive 1/2

    Locking fps below frame-rate of the monitor... and using vsync disabled

    Locking fps below frame-rate of the monitor... and using vsync double buffed

    Locking fps below frame-rate of the monitor... and using vsync triple buffed

    All of the above using FULLSCREEN/ Borderless Window

    Unninstal my drivers using the program thingy in safe-mode and installing fresh version with latest drivers.

    Formating the PC and installing everything fresh.

    Playing on Origin

    Playing on Steam

    This is just EA being EA... really, they don't find solution, they give no help... Its a bug of the game I bought my new PC last month, everything is top of line, and my old PC add no DXGI DEVICE HUNG stupid error...

    EA get your * together mates..

  • POD89's avatar
    POD89
    3 years ago

    Hey there, I've just encountered the same problem on my pc (i512400f and rtx3060)
    I checked all my drivers and I was up to date. 

    I went into my steam account/library/(Left click on game)/properties/local files/ and verified integrity of game files. (I have no idea why, i thought i would just try it)

    I also disabled any overlays and background apps on my game  (for me it was nvidia geforce experience overlay that was displaying my FPS, but check discord, EPIC games running in the background, steam overlay etc)

    I also reduced my anti aliasing in game to 8x down from 16x


    Since then, I haven't had any errors. 

    I am an absolute potato with this stuff, so don't go thinking I know what I'm doing. 

    But, If you're reading this in 2022, maybe give this a go. 

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