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PancakeLauncher's avatar
PancakeLauncher
Seasoned Newcomer
1 year ago

2 EA accounts with currency and progress split between the 2

I have 2 accounts and need help

I started playing Apex for a few days when it came out on my Xbox and with no friends to play I stopped. Revisited the game almost a year ago on PC and was confused I had to start again but didn't lose much so didn't mind. 

Bought some coins recently and used the code on the Microsoft website and the coins are on my old account on my Xbox. I cant link them together as apparently the Xbox account is a different EA account. 

I've tried contacting support and they never reply and autoclose my tickets.

How can I delete my old Xbox profile and link my PC to my Xbox without the fear of making it so my Xbox profile overrides my long earned PC account... Ideally id also like my coins on my main as i do own both accounts and paid for them - Can anybody help??

5 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @PancakeLauncher,

    Unfortunately your game progress (including skins, characters, and currencies) are tied to the EA account itself, so if you unlink your Xbox and relink it to another EA account, your Apex Coins won't carry over.

    If you still have access to that old EA account you can unlink your Xbox here, but otherwise I'd recommend reaching out to our live support team via a chat to see if they can help you unlink that Xbox if you'd still like to do so.

  • PancakeLauncher's avatar
    PancakeLauncher
    Seasoned Newcomer
    1 year ago

    I do have access to both and can unlink the xbox account from one... but will the act of linking the Xbox to my PC account (my main EA account) make it so when i log on PC it will be my old account and id lose my 10 months of skins/ progress etc... I want to avoid losing my main file

    Also i only added the currency a couple days ago - is there no way to move this across as they are both my accounts and i just used the code essentially on the wrong log in??

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 year ago
    @PancakeLauncher,

    If you decide to link your Xbox to your main EA account, you'll losse what you had on that Xbox since, again, all your progress is stored on the EA account itself. So that's something you won'tt have to worry about.

    As for transferring currencies between accounts, I'm afraid that that isn't somthing we can help with.
  • PancakeLauncher's avatar
    PancakeLauncher
    Seasoned Newcomer
    1 year ago

    As ill lose all the progress/ cosmetics etc on the Xbox account, and that I only added the currency the other day (when I first raised this issue as it was how I discovered the problem). Can I not be compensated the same amount for my main account? Its not like I can spend it as I'll lose what I buy. 

    Thanks so far for the help though - my tickets are being ignored currently and this has been most helpful 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 year ago
    @PancakeLauncher,

    I totally get the frustration, but there's just no way to transfer that currency to another account or to bring it with you. I wish I had a workaround I could share in regards to that, but unfortunately I don't.

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