5-year ban over a single 2021 chat line and contradictory support responses

Question

I am posting this as feedback because this has been one of the most confusing account enforcement and support experiences I have had.

My EA account was inaccessible for 5 years.

During that time, I opened multiple support cases trying to resolve the issue.

When I appealed again recently, the violation context I was given was a single 2021 chat line:

“Asalaras: reatrd”

Whatever EA’s view is on that message, a 5-year ban over one historical chat line feels difficult to understand from a proportionality standpoint.

What made the situation even more frustrating was the support handling.

At first, I received responses that strongly suggested there was still a serious ongoing account action. Later, I was told:

“As the sanction has since expired, you can now log back into your account.”

So after 5 years of no access, my account became accessible again only now, after a chain of contradictory responses.

I also explained that I lost years of progression opportunities while the account was inaccessible, including:

I am sharing this because the process and communication were extremely difficult to understand, especially after multiple cases over the years.

chengzhii · Answer

My account was banned due to "competitive advantage".&nbsp;I don't even know why, nor do I understand what "competitive advantage" means.&nbsp;

darkshadowboyxd · Answer

you did not grind on a brand new account since then ?&nbsp;

asalaras · Answer

i did played a few games and i quit.&nbsp; But, i got hacked on second account and the guy was cheating with my&nbsp; account playing apex..

asalaras · Answer

Yes. 5 years.? XD in ban section was no timeline.&nbsp;

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