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The_Bro2021's avatar
The_Bro2021
5 years ago
Solved

200ms Latency, sometimes 50ms

Hi, Nearly every game I drop in to i get 200ms latency showing on my performance display. Every now and then (maybe 7/10 games) i will get only 50ms which is weird. Fluctuates during game but only b...
  • The_Bro2021's avatar
    The_Bro2021
    5 years ago
    @EA_Illium Thanks for the help but it seemed to have resolved itself. Been a steady 50ms for the past few days. Cheers
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

@The_Bro2021 Can you go through the following steps and see if your connection improves?

  • Can you try going through our basic and advanced connection steps if your issue continues?  
  • Change your DN, you can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use
    • Go to Settings > Network > Setup internet connection 
    • Choose your connection type (Wifi/LAN, LAN is much faster). 
    • Choose Custom setup 
    • Choose Automatic IP address settings 
    • Do Not Specify DHCP Hostname 
    • DNS Settings, choose Manual 
    • Enter your Primary and Secondary DNS to test 
    • Automatic MTU Settings 
    • Proxy Server Do not use 
    • Then choose Test Internet Connection once setup is complete 
  • The_Bro2021's avatar
    The_Bro2021
    5 years ago

    Hi @EA_Illium . I have tried all of those steps and still having this issue. Can you explain why It only happens for some games and not others? Cheers

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago

      @The_Bro2021 Latency can happen for a serious of different reasons, would you be able to share a UOTrace?

      • The_Bro2021's avatar
        The_Bro2021
        5 years ago

        @EA_Illium  here you go. Done on chromebook/linux

        1st result
        traceroute easo.ea.com
        traceroute to easo.ea.com (159.153.64.173), 30 hops max, 60 byte packets
        1 100.115.92.193 (100.115.92.193) 0.111 ms 0.042 ms 0.938 ms
        2 100.115.92.25 (100.115.92.25) 0.399 ms 0.598 ms 0.316 ms
        3 fritz.box (192.168.178.1) 4.306 ms 4.056 ms 5.461 ms
        4 65.7.69.111.static.snap.net.nz (111.69.7.65) 16.791 ms 16.572 ms 16.480 ms
        5 * * *
        6 TWODEGREES-svc063403-ic344202.c.telia.net (62.115.175.227) 147.769 ms 140.843 ms 140.196 ms
        7 las-b24-link.telia.net (62.115.175.226) 142.007 ms 145.185 ms 139.850 ms
        8 * * *
        9 * * *
        10 4.79.23.202 (4.79.23.202) 207.813 ms 205.309 ms 205.051 ms
        11 159.153.92.10 (159.153.92.10) 202.596 ms 200.770 ms 199.811 ms

        2nd result
        $ traceroute easo.ea.com
        traceroute to easo.ea.com (159.153.64.173), 30 hops max, 60 byte packets
        1 100.115.92.193 (100.115.92.193) 0.029 ms 0.017 ms 0.017 ms
        2 100.115.92.25 (100.115.92.25) 0.239 ms 0.130 ms 0.386 ms
        3 fritz.box (192.168.178.1) 11.608 ms 10.044 ms 9.890 ms
        4 65.7.69.111.static.snap.net.nz (111.69.7.65) 16.158 ms 16.038 ms 15.949 ms
        5 * * *
        6 TWODEGREES-svc063403-ic344202.c.telia.net (62.115.175.227) 141.649 ms 140.128 ms 139.732 ms
        7 las-b24-link.telia.net (62.115.175.226) 175.710 ms 175.620 ms 175.513 ms
        8 * * *
        9 * * *
        10 4.79.23.202 (4.79.23.202) 205.124 ms 204.593 ms 204.511 ms
        11 159.153.92.10 (159.153.92.10) 200.952 ms 199.478 ms 200.783 ms

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