Hello. I have this modem router for about a month and for about a week now i have issues with about 45-70% packet loss on my games. My router is TD-W8961N from TP LINK.My router stats are: DOWNSTREAMUPSTREAM SNR MarginSNR Margin:9.511.5dbLine Attenuation:11.45.9dbData Rate:80051011kbpsMax Rate:89881020kbpsPOWER:21.28.6dbmCRC:10 I have seen the packetloss more on Apex Legends game. I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss) but +20ping on my games.Things i talked and did on router so far by my own and with my isp:Swap the connection with my ISP from Interleaved to Fastpath (Interleaved ping on europe servers ~80-95, ping with fastpath ~63-77)Add port numbers for the game on port forward.Update to the latest firmware for this modem-routerTried to change the connection type from ADSL2+ to anything else but couldnt get internet workScreenshots of my settings so far:https://prnt.sc/rhps63https://prnt.sc/rhps6nIngame Screenshots:http://prnt.sc/rhpuc9 (TP link router)https://prnt.sc/rhpwjf (Old ISP router)I cant understand whats the problem. Isp send a technician on my home today and couldnt find why my router's have this amount of packet loss.

That answer is simple if the only change was the hardware.That router is not rated that highly online and people have been having similar issues.Get a new router, explain to your ISP to get a different router from them or if they dont have another one just buy one that is better.

@The_Tibber I made a post talking about exactly this here: https://answers.ea.com/t5/Technical-Issues/Massive-packet-loss-and-high-ping/m-p/8897398#M68190But nice job evading posts that explicitly provide all the details indicating a clear problem with the game and instead handpicking posts in which the problem can be blamed off on other things

For about a month, everything was working perfectly. Why should be now a problem?

@invslex "I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss)"This is why it could be a problem.But you can try to do the following:https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/And try to flush your dns by:Open CMD (Admin) and type: “ipconfig /flushdns” (without the quotes).Press enter.

@EzyHawkHey, ty for the answer. Both routers running on the same ISP. Both routers have the same "ISP Settings" on the setup, i hard reset the TP Link like 5 times and test it with the "ISP Settings" that they gave me, its been a week that start those massive packet loss. I dont have clue what else i can do about it. Tried to flashdns many times in the past aswell.

Forum Discussion

invslex

5 years ago

50-70% Packet Loss On The New Router.

Hello. I have this modem router for about a month and for about a week now i have issues with about 45-70% packet loss on my games. My router is TD-W8961N from TP LINK.

My router stats are:

		DOWNSTREAM	UPSTREAM
SNR MarginSNR Margin	:	9.5	11.5	db
Line Attenuation	:	11.4	5.9	db
Data Rate	:	8005	1011	kbps
Max Rate	:	8988	1020	kbps
POWER	:	21.2	8.6	dbm
CRC	:	1	0

I have seen the packetloss more on Apex Legends game. I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss) but +20ping on my games.

Things i talked and did on router so far by my own and with my isp:

Swap the connection with my ISP from Interleaved to Fastpath (Interleaved ping on europe servers ~80-95, ping with fastpath ~63-77)
Add port numbers for the game on port forward.
Update to the latest firmware for this modem-router
Tried to change the connection type from ADSL2+ to anything else but couldnt get internet work

Screenshots of my settings so far:

https://prnt.sc/rhps63

https://prnt.sc/rhps6n

Ingame Screenshots:
http://prnt.sc/rhpuc9 (TP link router)

https://prnt.sc/rhpwjf (Old ISP router)

I cant understand whats the problem. Isp send a technician on my home today and couldnt find why my router's have this amount of packet loss.

14 Replies

GoodFollow
5 years ago
Maybe there is something wrong with your settings. I think you have to reset it, or to perform a restart. This is pretty easy to do and sometimes it could fix your issues. To be honest, I've met that issue a lot of times and for the first time when I tried to fix it, I've lost a lot of time to understand how should I do that. But I was lucky enough to find this article, 192.168.1.1 about how to perform a restart and how to access the admin page. To be honest, I would never find out how to do that, more than that I was able to find a lot of useful tips that helped me a lot and now I have a stable connection. Try it too, I think you will fix your problem this way
Atomic1110
5 years ago
@The_Tibber I made a post talking about exactly this here: https://answers.ea.com/t5/Technical-Issues/Massive-packet-loss-and-high-ping/m-p/8897398#M68190

But nice job evading posts that explicitly provide all the details indicating a clear problem with the game and instead handpicking posts in which the problem can be blamed off on other things
invslex
5 years ago
After contacting EA Help, My ISP With a technician on my home to check the phone cables and lines, Tp Link, i didnt end up with a clear solution. All of them was out of ideas, so i guess its a hardware issue, but im sad cause for 2 months it was working good, with less ping than the old router that im getting nearly 90 Ms the past 2 weeks. Kinda sad, but im out of ideas anymore, made even a clean install of windows in case i messed something on registry/network (even if i had already reset it about 7 times).
erfanx123
4 years ago
i have tp-link w8961N_v3 i have p acket lose whit this modem only on apex other games work fine if u find any solution plz replay me [edit: email address removed]