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TheToxicBear's avatar
TheToxicBear
2 years ago
Solved

6 months to unlink my account

So i recently heard of cross progression to apex legends, said to myself perfect because my xbox account has a bunch of good stuff from years past, so when unlinking my steam account from my computer account i now have to wait 6 months to link my account to my xbox account

I dont understand why this is a feature because this just causes a bunch of problems in the future, just remove this feature and let me link my accounts, then a "Community manager" is going to say go talk to our support team but then its going to redirect me to EA answers which doesnt help me one bit. 

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @hoolowman 

    If you had accidentally linked a platform to your EA account and are trying to move that back to the original EA account, you can try contacting support directly to see if they have any other options available. Otherwise, you would need to wait for that 6-month cooldown.

     
    If you create a new case here and select Game Support > EA account > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look. 
     
    Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. You'll only have that progress on the EA account where it was originally earned, so if you had unlinked your PSN account as well, you would need to move that back to its own original account.
     
    If you had progress on two separate EA accounts, there is not a way to combine that unfortunately.

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