Forum Discussion
Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? jg-noodle
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. ReadyWolf_IG
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? Pathfinder
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Locker
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing Ranked Arenas
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Forgot, a lot tho
When did this happen? (dd.mm.yy hh:mm) 11.3.22
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I went to my wraith after a game, noticed every skin was gone. I had weird badges like a locked DEV one and I had a free heirloom for wraith. I loaded in, then I saw it actually gave me the heirloom. I restart my game, everything looked normal again, but I went back into a game and saw that I still had the wraith heirloom. Made a YT video for proof. NOODLETRON. Did i get hacked?
What should be happening instead? Not that.
Steps: How can we find the bug ourselves? Let me know if i got hacked Take the wraith heirloom off of my account Inform me
ā
Looking at the top right, I can see that the client isn't able to receive your player data (or at least not properly), thus resulting in you being unable to use any of your in-game currencies.
There recently was an issue were player data wasn't being loaded properly, resulting in legends and currency being unavailable to the user that would be encountering this.
I had received word that this was something that the team was investigating, so this might be the result of that investigation.
Whilst you might not be able to spend your in-game currency, it seems like you are still able to use your legends without an issue which is a plus.
I'm assuming the heirlooms and the dev icon are temporary placeholders until the server is able to retrieve your account data again.
Pretty much a shot in the dark, though I think it's pretty much due to that.
I doubt your account has been hacked as it seems like there is a logical explanation.
Though when in doubt, you can always follow the steps mentioned in this article:
- 3 years ago
@XHelperZ Results of that investigations are free heirlooms? :D we still have that heirlooms equipped, it's my 3rd day playing with caustic heirloom, and I hope that I will not be banned as the may falsly recognize this as some kind of cheat
- XHelperZ3 years agoHero+
You should be fine, they can't really ban for this as it's on them.
These heirlooms should technically go away once the server is able to retrieve the player information again.
Are you still able to spend your in-game currencies? (e.c Crafting Materials, Legend Tokens, Apex Coins)
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