Forum Discussion

cobb1estone's avatar
cobb1estone
2 years ago
Solved

About account ban

Hello, EA customer service staff. Thank you for taking the time to check my email. Firstly, I played the game at an internet cafe at 20:02 pm Beijing time on June 27, 2023. After playing for an hour,...
OldTreeCreeper's avatar
OldTreeCreeper
Hero+
2 years ago

@cobb1estone

The EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

It is my understanding that you can appeal a ban a number of times, but it does look like your ban is permanent. 

cobb1estone's avatar
cobb1estone
2 years ago

Thank you for replying to my post. I understand that EA employees working at AHQ cannot solve the problem. But in eahelp, there is no longer the previous online customer service, and now only the form of sending emails

  • Aisfert's avatar
    Aisfert
    2 years ago

    没啥用的现在三次没过就死刑了

    • OldTreeCreeper's avatar
      OldTreeCreeper
      Hero+
      2 years ago

      @Aisfert

      The language you're posting in isn't supported on Answers HQ.

      Maybe one of these would suit you better:

      If you do not speak one of those languages, then please check out the help.ea.com site which is available in a variety of languages and provides help across all EA titles. Have a look through the drop down Menu in the bottom right of the web page for a list of supported languages.

      Or alternatively you could repost in English. 

      • EA_Mari's avatar
        EA_Mari
        Icon for Community Manager rankCommunity Manager
        2 years ago

        [closed by CM]

  • OldTreeCreeper's avatar
    OldTreeCreeper
    Hero+
    2 years ago

    @cobb1estone Unfortunatly you are correct. Live chat will not deal with TOS issues, so the only way to contact TOS is by email. 

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