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Fuanitou's avatar
Fuanitou
5 years ago
Solved

Account banned and ea help not replying

I raised a ticket more than 2 weeks ago to check the banning reason and how could I do something about it but I've got no reply from ea help.

The ticket number is 67290294.

Yes, I raised it on https://help.ea.com/en/contact-us/

No, I haven't done anything that deserves a ban.

No, I haven't receive any mails from ea help on my inbox or the spam folder.

I also don't see anything on the case page.

I've tried to raise other tickets but I didn't get any reply and those cases were changed from "in progress" to "no fix available".

The ticket number that I provided it's still "in progress".

Thanks for the help.

14 Replies

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  • katlmbs's avatar
    katlmbs
    5 years ago

    I have the same issue. I have been waiting since November and it sickens me that the ticket I raised for the banning, was closed without my knowledge of being ever resolved. 

  • Elodyz's avatar
    Elodyz
    5 years ago

    I do have a ticket opened aswell, it was updated a few days ago, when i was out of town, which means they might have responded, but i can't see anything, can't even check my own message that i typed to open the ticket, am i doing smth wrong ?

  • yananis's avatar
    yananis
    5 years ago

    @ElodyzIm having the same issue. I got banned in January and I still cant see the tickets I do, even the EA's answer, I dont know what to do anymore.

  • 1234smile4321's avatar
    1234smile4321
    5 years ago

    Haha, okay, so, either everyone is crying wolf or we've all been screwed by a bad system.

    People here are sitting on tickets for MONTHS. We're all innocent and trying to get help. Most of us have put money into the game and didn't do anything wrong, I'd bet money on that. So, what do we get?

    I feel pretty robbed.

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