Supervisor Help: Hack-Related Apex Ban (C A L L 521)
Subject: Urgent Appeal for Account Unban & Keybind Recovery Assistance
Dear Apex Community Manager,
I hope this message finds you well. This is my first time reaching out to you, and I hope to share additional details and seek guidance. As a player from Mainland China, where there’s no official Apex server, I’ve been playing through a VPN/accelerator and my passion for the game has never faded. My Apex Legends account (username: C A L L 521) doesn’t hold high monetary value, but I’ve put 400 hours into it since Season 18—and it was banned after my Steam account was hacked on January 7, 2024, which has been deeply frustrating.
At the time of the hack, my Steam account was compromised by a hacker: my CSGO items were stolen, and after I recovered the account, reset my password, and logged back into Apex, I found it banned. What’s critical to note is this: the hacker who stole my account must have logged in from a computer with cheats installed. It was likely this—Apex detecting the login from a device with cheats—that triggered the ban, not any action of my own. Let me be clear: I’ve never used cheats in Apex, and I strongly resent those who do. This ban stems entirely from the hacker’s actions, not mine.
It’s also worth mentioning that the VPN/accelerator IP used that day was different from my usual login IP, which may have added to the anomaly detection.
Since the ban, I’ve kept following the game’s updates, and recently, seeing how much Apex has improved, I’ve been eager to return. I’ve submitted 4 appeals so far, but I’ve heard EA typically stops reviewing after 3. I did try explaining these details (including the unusual IP and hack situation) to support, but due to time zone differences and language barriers, I never got a meaningful resolution. That’s why this is my first time reaching out to you directly, hoping for more targeted help.
I’d be grateful if you could help get the account unbanned. If that’s not possible, I plan to make a new account, but I can’t remember my old keybinds. Do you know if there’s a way to retrieve my past keybind settings without being able to log into the banned account?
You can reach me via email: [edit: email address removed]. Thank you for your time and help.
Sincerely,
C A L L 521
