Hi there, @xXlDarkZlXx
For help with banned accounts, please see the following article. Thanks!
Community ManagerYou can log in with a VPN, but it won't circumvent the ban as it's account based.
What i meant is not if i can try to log in with a VPN to avoid the ban status.
im asking because i heard from some forums using a VPN can result in a ban because some people use this method to lower EA store prices
and i have logged in with a VPN because i had a bug stated above which made apex disappear from my library i looked in google for a solution and it said unsing a VPN may fix this bug
and it did i was able to add apex to library without the error message and pressed play i then closed the VPN and in the next day i was banned.
and im sorry to hear u got banned and waited for such a long time luckily i completed my battle pass but missed the fight or fright event skins
they should compensate you for that battle pass u spent money on.
Community ManagerI really don't have details on exactly what gets you banned. It's up to Terms of Service. You'll just have to wait for a response.
after a long wait i got this from EA.
Thanks for contacting us about your account action.
We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.
What this means
We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.
You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.
Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service
Yet i have never used any cheat or program in my life
Community ManagerYou're welcome to submit another dispute. I believe they will investigate your account twice.
Community Manager
