Forum Discussion

QuissettHouse's avatar
1 year ago
Solved

Account banned unfairly/incorrectly

I'm a little confused, I haven't been able to play games for over a week now, and just recently received a message that I had been banned for harassment. I reviewed it and can prove the actions were not my own but my appeal was denied. I don't understand why my entire account got banned either. I have reported people for calling me outright slurs in the chats of multiple different games and have been told "no violation occurred" as the follow up, so I believe it's a little unfair to permanently ban me for something I didn't even do. It seems like the appeal was not read by a real human despite what the email says, so this seems like the best avenue to have an actual person acknowledge this.

5 Replies

  • Yeah, I don't really believe that. The appeals team obviously isn't being run by a person, as I was denied with the same automated reply each time, and the case was closed, but I can also see so many other accounts on here with the same complaint that were replied to with a more legitimate reply than "contact the service team". This is absolutely unfair, the support team clearly isn't reading the messages (my situation is the same as a hacked account and the owner being punished for actions that weren't their own) as a human, and I'm supposed to talk to them about it? 

  • Midnight9746's avatar
    Midnight9746
    Hero+
    1 year ago

    @QuissettHouse From my understanding, you can appeal a ban up to 3 times. With each appeal, a real, (and different), EA TOS member would review the case and make a decision. The only reason why it looks like a bot reply, is because they do use templates.

    @Trumpet3 Any ban-related issue can only be looked into by the EA TOS Team. For more information, (and how to contact the EA TOS Team), click here.

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    1 year ago

    @QuissettHouse 

    You state this: "my situation is the same as a hacked account and the owner being punished for actions that weren't their own"

    What do you mean by that?

    Was your account hacked?

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