Forum Discussion

Seasoned Newcomer

1 day ago

Account data los

I linked my Apex Legends account to Steam back in 2021, but when I logged in recently, I found that many items were missing, including legends, heirlooms, skins, badges, and other progress. Could you...

missing content

Csyyyyy0916

Seasoned Newcomer

1 day ago

Hello,@EA_Mako,

thank you for replying to my message first of all. I am certain this is my original account, as I previously played on the Origin platform and linked it to my Steam account there. However, after logging in this time, most of my items are missing, including two Heirlooms, though some progress remains, such as my Season 14 rank badge and the final reward skin from the Battle Pass. For this reason, I would really appreciate it if you could look into this issue further for me.

EA_Mako

Community Manager

13 hours ago

Hey Csyyyyy0916,

I can understand you believe this to be the original account, but this EA account was not even created at the time you've mentioned last playing.

It could certainly be the same Steam account, however your progress is not stored on Steam, it is stored on the EA account level. If you link the same Steam account you've used in the past to a new EA account, your progress does not transfer - it will be lost. That's what happened here.

You'll instead see the content from progress made on this EA account, which is why you're still seeing a few items. If you're trying to access the old progress, you'll need to locate and re-link Steam to the old EA account.