Forum Discussion

Ace_VxpeZ's avatar
2 years ago
Solved

Account gone after Cross Progression

Cross Progression deletet my Main Account. iIt just took my Level 5 Pc account instead of merging it with my Level 500 Ps4 account. I lost all my Skin, Heirloom, Preogress etc. I need help restore my account

  • Hey @Ace_VxpeZ 

    To confirm if there is no chance you potentially have a 3rd EA account that could have the progress instead, and the one it is now linked to should be it's original EA account then we would be unable to do anything else to restore your progress and items. 

    If you like, you could reach out to our support to take a look with you and check. 

     

    How to use EA Help

     

    Cheers!

     

7 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @Ace_VxpeZ 

    To check a common cause of this is because the PSN account was previously linked to a separate EA account. Was this ever done with your PSN account?

    Progress and Items are stored at the EA account level and not the Platform account, so if the PSN was ever unlinked you would not carry your items and progress over to a new EA account. To attempt to restore content you would need to link it back to its original EA account. 

    Thanks!

  • Yeah it was linked to a diffrent account. But now it is linked back to original EA Account and my Items etc are still missing

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Ace_VxpeZ 

    To confirm if there is no chance you potentially have a 3rd EA account that could have the progress instead, and the one it is now linked to should be it's original EA account then we would be unable to do anything else to restore your progress and items. 

    If you like, you could reach out to our support to take a look with you and check. 

     

    How to use EA Help

     

    Cheers!

     

  • There must be way to restore my old account from like 2 or 3 months ago.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 2 days ago
40,007 Posts