Forum Discussion

verrtic's avatar
5 years ago
Solved

Account permanently banned for swearing

Hi everyone,
a couple of days ago I've been permanently banned for my "toxic behavior". Basically I had two warnings before for using the swear words and ok, I never did it again. Last time I played Apex with my friends and I remember telling them something stupid and "offensive" as we sometimes do. The thing is none of us takes it seriously because we know we are just kidding. I dont know how I got reported for that, probably automatically by the game but I cant really tell. I never use swear words around random teammates anymore because I know they will take it offensively. Basically I want Respawn to add an ability to just disable players for using the text chat, not to ban them from the game. My support email has been ignored and now the case is "fixed" but Im still banned. I know some people who had the same problem and theyre just as dissapointed as me. The players who leave on purpose or disturb the gameplay dont even get warnings becuase theres no specified reason to report them. If EA doesnt fix it, I swear I will leave this game forever and never reccomend the platform to anybody. 

  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey all, you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

7 Replies

  • @Verrtic Me too, people get offended to easily and for EA is more important "non toxic behaviour" ratyher than better servers, better players and that stuff, i got banned for a word that in my language is not bad but they still ban me.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all, you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

     

  • Maybe u are not reading well. I already do that but u DON'T READ REASON, THATS WHAT I AM COMPLAINING. You are not hearing people, it is like u are only robots with premade asnwers.

  • same problem... 

    banned a few days ago..

    i really like the game, even put money in it.. playing it since the beta

    but this is a joke..

    Then people say "just ignore the people" .. yeah ignoring people in a team based game is sooo helpful...

  • same here mate, sorry to hear that, they even say that they cant "unlink" our accounts from steam but we also cant do that. It's really annoying, if they keep like this people will dislike them a lot

  • captureONC3's avatar
    captureONC3
    5 years ago

    yeah i read alot about this now... 

    i get mobbed, insulted, trolled and worse and they only care about my insult..  got banned permanent for using 2 bad words wtf .

    the best thing is, it seems like I have a hardware ID ban... cant even make another account?!? for swearing ?!

    i am not a cheater,

    thats pathetic

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all, I'm going to lock this thread as there is nothing that we can do to assist with TOS related issues on AHQ.

    Darko