Account Progress Lost on Apex Legends
Hello Last week, my EA account was stolen and I found my newly linked Steam login to Apex Legends account. To my surprise, my account was completely reset and I lost all my progress, including: My ...
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EA_cuervo
Community Manager
Community ManagerHi @dnmdea233,
I'm really sorry to hear that your account has been compromised. The first thing you should do is make sure the account has been properly re-secured. You can find instructions on how to secure your account here: What to do if your EA Account has been hacked
As the game's content is stored on your EA account, you might be able to recover your progress by linking the Steam account back to the same EA account it was previously linked to. I see you mentioned that you have never unlinked the accounts, however, as the account was compromised, the unlinking might have been done by someone else. To get assistance to relink the accounts, please contact EA Help Support.
Let us know if you need anything else.
I've been playing for a long time, can I get back to my game progress, help me, thank you very much.
- EA_cuervo
For your case, as the account was compromised you will need to contact the EA Help support. They should be able to recover the EA account you used before.
Hello Management, My Apex account lost as well. Now my Apex account is level 1 but I have already played for a long time and I have a few heirloom in my account. Please help me to retrieve
- Hello, EA Help didn't solve my problem, can you help me solve my problem. I played for 1800 hours. This game brings me a lot of joy. Of course, I also put a lot of effort and money into this game, and not long ago my EA account was hacked. After recovery. All game progress is lost. I don't know how to contact your customer service, it's the only way I can find on the internet to contact you. Please help me recover my game progress
- EA_cuervo
If you're not getting the chat option when trying to contact support, can you please try:
- Go to: https://help.ea.com/en/help-home/
- Select the game you need assistance with or EA App
- Select "I want to update my EA Account information"
- Scroll down the page to find the "Chat with us" option
If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
I hope this helps!
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