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Atlino_bruh's avatar
Atlino_bruh
Newcomer
13 hours ago

Need help for EA account verification to be able to gift

i need help from an admin of sorts for issues with my EA account and not being able to verify correctly, but everytime i try to talk to an advisor it says they cant help with this problem

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey Atlino_bruh​,

    Sorry you're having some trouble getting this set up on your account. Just to confirm, have you had a chance to try going through the steps from the link below? Are you seeing any sort of error message, or what's happening when you follow these steps?

    How to enable two-factor authentication on your EA Account

    There are some specific steps you can try if you're using the email option rather than an authenticator app but aren't receiving those emails. We are not able to make any changes to your account here on the forums, but please give the link a try and let us know how it goes! 

  • Thank you, but my problem is concerning old emails i can't access, as when i try to enable 2FA it sends a code to that old email, and if i want to change my accounts email it sends a code to that email, AND when i try to add a secondary email it sends a code to that email, i have full access to the PSN account associated with the EA account, and the email on the PSN account is the correct one, so i thought live chat support would be able to help but theres been no way to contact them as on the EA help website everything i tried gave me an error saying that advisors dont work on that problem

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