Forum Discussion

2 years ago

Account Progress Lost on Apex Legends

Hello Last week, my EA account was stolen and I found my newly linked Steam login to Apex Legends account. To my surprise, my account was completely reset and I lost all my progress, including: My ...

EA_cuervo

Community Manager

2 years ago

For your case, as the account was compromised you will need to contact the EA Help support. They should be able to recover the EA account you used before.

dnmdea233

2 years ago

Hello, EA Help didn't solve my problem, can you help me solve my problem. I played for 1800 hours. This game brings me a lot of joy. Of course, I also put a lot of effort and money into this game, and not long ago my EA account was hacked. After recovery. All game progress is lost. I don't know how to contact your customer service, it's the only way I can find on the internet to contact you. Please help me recover my game progress

EA_cuervo
Community Manager
2 years ago
If you're not getting the chat option when trying to contact support, can you please try:

Go to: https://help.ea.com/en/help-home/

Select the game you need assistance with or EA App

Select "I want to update my EA Account information"

Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!
- dnmdea233
  2 years ago
  @EA_cuervo I couldn't send my chats, and I tried for days but it didn't work. Is there any other way I can get back to my game progress, it's the only way I can contact you.
- dnmdea233
  2 years ago
  It has always been like this