Forum Discussion

1 year ago

Account Progress Lost on Apex Legends

Hello Last week, my EA account was stolen and I found my newly linked Steam login to Apex Legends account. To my surprise, my account was completely reset and I lost all my progress, including: My ...

EA_cuervo

Community Manager

1 year ago

If you're not getting the chat option when trying to contact support, can you please try:

Go to: https://help.ea.com/en/help-home/
Select the game you need assistance with or EA App
Select "I want to update my EA Account information"
Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!

dnmdea233

1 year ago

@EA_cuervo I couldn't send my chats, and I tried for days but it didn't work. Is there any other way I can get back to my game progress, it's the only way I can contact you.