Forum Discussion

ZzNubz's avatar
ZzNubz
6 years ago
Solved

Account recovery

Psn Pr0_NubZ is linked to an old email that I do not know the name of.  Just wanna play some apex and says acc is invalid. Need to jave the email swapped to [edit: email address removed] 
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 years ago

@ZzNubz 

If you no longer have access to your email address, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

ZzNubz's avatar
ZzNubz
6 years ago

Is there an admin that can assist with this situation? I cant even get in touch with anyone technical.

My fault for putting in a whackjob email not thinking it mattered. But on the other hand EA customer service is awful. 

Id bet money that the email linked to my apex acc that needs to be validated was not even verified in the first place. 

  • shieldedtank's avatar
    shieldedtank
    6 years ago

    Same honestly I used an email and wish to use a different one I just want to transfer data to my new ps4

  • jimmichel1121's avatar
    jimmichel1121
    6 years ago

    Did u get ur account fixed. Im in the same boat

    • HM-Pietr-Nl's avatar
      HM-Pietr-Nl
      6 years ago

      almost the same here 

      i just have to verrify my account but is an old email 

      filled out 3 forms and all closed without reason 

    • Emad4Oman's avatar
      Emad4Oman
      6 years ago

      Even I can't play apex legends from begining with new ea account because they will not allow you to play with your same and main playstation account.

      Why? Why EA😢😢😢😢.

      My main ps4 account why.

      Every thing blocked. 

      Even recovery form not help me😭😭

      • faroria's avatar
        faroria
        6 years ago

        Has anyone here recovered their account?

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,961 PostsLatest Activity: 29 minutes ago