Solved
Account whipped to level 1 no items
I have not logged into my account in probably half a year but I've come back the other day to my account being reset to level 1 and all my items gone.
Hey there,
Please keep in mind that progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It does look like a platform may have been unlinked. That can cause a loss of progress as outlined here.
You would need to try re-linking any platforms to the original EA Account, but if you run into any trouble please contact support so they can take a look.
