I also got a false ban about a week ago, logged into the game on 07/04 and it told me I was banned. I knew this was a bug since I checked my infraction history and it was empty - (attached to this post.) I also never received an email saying I was banned.
So the first appeal I put in (07/04) I assumed it would be an easy fix (I have never cheated, even during the ban wave that happened, I thought 'well that's what ppl get for cheating, this will never happen to me.' I now realize this is happening to so many players that haven't done anything wrong.)
The following day (07/05) a ban showed up on my infraction history (attached) saying I was banned that day, but with the reason for the ban empty. So again I assumed this was still a weird bug, and still no email regarding this ban.
I was very hesitant to put in a 3rd appeal, but I made sure to get as much info/detail I could before doing so. The response to that appeal was "We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision." -again this was for the 3rd appeal, which means they didn't look at all at any of the files/details I provided, and I have yet to receive any information for why they implemented the ban, which means I couldn't properly counter what they think the ban is for, since I don't know what they think I did
Community Manager
