Forum Discussion

2 years ago

Accounts merged but no cosmetics

Current Platform: PC/ Steam Previous: Xbox I received the prompt approximately week ago, but nothing happened, it didn't show any cosmetics were being transferred to my steam account or anything. I...

cross-progression

EA_Aljo

Community Manager

2 years ago

Hi there, @verifiedtwice

Any platform specific cosmetics would not be transferred with the account merge that recently happened.

verifiedtwice
2 years ago
Are you talking about every skin or skins like the “Nintendo switch pathfinder”? Because I received NO skins, no cosmetics at all. None of my battle pass reactive skins, none of the skins I paid for with apex coins or recolor I used legend tokens on. I got absolutely no cosmetics. That also includes my heirlooms. It basically wiped my Xbox account and just moved my steam account to Xbox….
- EA_Aljo
  Community Manager
  2 years ago
  @verifiedtwice
  
  I'm talking about skins that were only available on a particular platform. Nintendo skins wouldn't transfer to PlayStation, for example. Did you happen to unlink your account and link it to a different EA account? If so, nothing would come over with that. You'd need to relink the account in order to get everything back.
  - verifiedtwice
    2 years ago
    So I need to unlink my steam account from my Xbox account and relink it for the cosmetics to show up?