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Lancelot1050's avatar
Lancelot1050
Newcomer
1 hour ago

all items and props disappeared, now a brand new level 1 account.

I used the email address I initially registered with, which was linked to my Steam account. However, one day when I logged into the game, it suddenly became a new account. I was devastated and didn't deal with it immediately. Today, a friend suggested posting on this forum so someone would see it. Now, after logging into my EA account, I found that the registration time has been changed to 2022, the year the account went wrong, which isn't my actual registration time. I hope someone can help me recover my original account information and items. I've poured my entire university life into this account, investing a lot of money in in-game items. I hope this will be seen by official staff and technical experts in the community, and that they will offer assistance. I would like to express my gratitude to everyone who helps me.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey there,

    Sorry to hear your progress seems to have been lost. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. 

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

    The registration time does not change on accounts. If you're seeing a registration time of 2022 and you have an older account, it means you're now logging into the wrong EA account.

    We are not able to make any changes to your account status or progress via the forums, but if something was linked incorrectly or needs to be updated, it may be worth contacting support to see what they can verify and help update.

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