Forum Discussion

Seasoned Newcomer

1 day ago

Solved

all items and props disappeared, now a brand new level 1 account.

I used the email address I initially registered with, which was linked to my Steam account. However, one day when I logged into the game, it suddenly became a new account. I was devastated and didn't...

missing content

EA_Mako
1 day ago
Hey there,

Sorry to hear your progress seems to have been lost. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

The registration time does not change on accounts. If you're seeing a registration time of 2022 and you have an older account, it means you're now logging into the wrong EA account.

We are not able to make any changes to your account status or progress via the forums, but if something was linked incorrectly or needs to be updated, it may be worth contacting support to see what they can verify and help update.

EA_Mako

Community Manager

1 day ago

Hey there,

Sorry to hear your progress seems to have been lost. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

The registration time does not change on accounts. If you're seeing a registration time of 2022 and you have an older account, it means you're now logging into the wrong EA account.

We are not able to make any changes to your account status or progress via the forums, but if something was linked incorrectly or needs to be updated, it may be worth contacting support to see what they can verify and help update.