Forum Discussion

Thez0's avatar
Thez0
6 years ago
Solved

Antivirus programs reporting r5apex.exe as malware

So after latest patch/update at least Avast and AVG seem to think Apex is virus? Something to worry about or just skip it?
  • EA_David's avatar
    EA_David
    6 years ago

    Hi all. 

    This does appear to be a false positive of course -they do happen from time to time- but we'll investigate what's happening here. 

    Thanks for the posts.  

Zeelmaekers's avatar
Zeelmaekers
Hero+
6 years ago

Hey all!

They are aware of the issue about the false positives.

Till they fix this issue, i'll leave here the steps how to add Apex as a Exception.

If this file is set in quarantine, flag it as false positive.

Avast:

  1. Open the Avast user interface
  2. go to Settings
  3. Click on General
  4. Find the tab Exclusions
  5. Add: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" here.
    This should most of the time be the location Apex is installed.
  6. Press "Ok" and Repair Apex Legends.

AVG:

  1. Open de AVG user interface
  2. Click  Menu and go to Settings.
  3. Locate yourself to General then click Exceptions.
  4. Now click Add Exception and paste here:
    "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" 
  5. Now click Add Exception and now Repair Apex Legends.
Arxenya's avatar
Arxenya
6 years ago

we are sure that restoring the file does not infect the pc with something malware, is there a guarantee that it is safe?

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    6 years ago

    Hey @Arxenya 

    If your PC is not infected with any other viruses then it's safe to restore the file.

    There is always a chance the a virus could have infected the Apex Launcher and i suggest repairing.

    But i don't think that is the case here but just a false positive. 

    • Arxenya's avatar
      Arxenya
      6 years ago

      No other virus in my pc, I found the same problem that the other guys reported with the r5apex.exe file only after window 10 update, in my case it's about Avast. But here we are not talking about bug or simple game problems, malware and viruses are a big problem, it is right to be sure. So thanks for answering me, I will follow your guide to solve the problem and return to play.

    • too0ld4thi5's avatar
      too0ld4thi5
      Rising Scout
      6 years ago

      Guys, I believe this only happen after the void patch. Only AVG & Avast is giving problem.

      I don't see other players or other kind/type of antivirus reporting.

      Here's another thing, AVG & Avast has merged together. 

      https://blog.avast.com/avast-and-avg-become-one

      So guys just make an exception on r5apex. 

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