Forum Discussion

2 years ago

Solved

Any support for ban appeals?

My cases go ignored, my attempts at finding further help send me in the same circles, i just want to play apex again and be a supportive community member. Ive sunk hundreds into this game and I've ne...

OldTreeCreeper
2 years ago
@TheIceDragon96

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you, by email.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

It is my understanding that you can appeal a ban a number of times, up to 3, which you may already have done. Afaik each appeal is looked at by a different tos agent. It sounds like your ban may be permanent.

OldTreeCreeper

Hero+

2 years ago

@TheIceDragon96

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you, by email.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

It is my understanding that you can appeal a ban a number of times, up to 3, which you may already have done. Afaik each appeal is looked at by a different tos agent. It sounds like your ban may be permanent.