Community ManagerHello @carennnnnn,
if you were playing Apex on different EA accounts/on platform accounts that were linked to different EA accounts, there's no way of merging those progresses.
The only way to potentially get your progress on PSN back, is by linking it back to the original EA account that it was linked to when you were playing on it.
You can try to contact EA Support and ask them to connect the PSN account to the old EA account, if you hadn't relinked it yet. However, there is no guarantee that the original unlinking progress and the integration of cross-progression while your accounts were incorrectly linked, didn't damage or destroy the original progress.
If you already reconnected your PSN account to that EA account afterwards, but the progress didn't return, then that progress is most likely lost.
Thank you for your reply. Actually, I have already contacted EAHelp several times. The first time was through chat support (disconnected), and the second time was the same, but I was instructed to investigate here (HQ), so I contacted them. Since I'm currently being passed around, I would like to contact EAHelp again as instructed. I would like to ask for one piece of advice. What information should I give to EAHelp? 1. The original PSN account, 2. The EA account that was originally connected to PSN. Also, it's very troublesome to communicate, so if possible, I would like to resolve the issue through chat support, but how should I do this? (It doesn't appear as a service menu on the EAHelp problem page)
Ideally, I would like the progress of the PSN that I used as my main account to be transferred to the PC side (either steam or EAapp is OK), and I would like to be able to play on the PC side with my original skins, etc. I look forward to your reply.
Community ManagerThank you for your reply. I will now give you the account information.
①PSN account: K-Caren
②Originally connected EA account: Carennnnn
③Currently connected EA account: karenman999
Is the following correct?
If you reconnect ① and ②, your progress will be restored (or maybe not...), and you will be able to play with your original progress and account on my PC (=cross-progression will be enabled). I will also attach a screenshot of the account information, so please check it. I think you can investigate the history of my account linking and settings, so you should be able to see that both accounts are mine. If you need any additional information, please let me know.
[Attachments removed - personal information - please don't attach these to a public forum where everyone can see them]
Community Manageras I already said, you will have to contact Support to get these reconnected. We don't have access to account information here in the forum.
Please follow the link I had previously shared already and ask them to help you reconnect the original accounts.
Community Manager
