Apex account reset
My account was reset a bit back via crossprogression and I'd like a bit of help trying to get back what I lost thanks in advance
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey MrsAliceeee,
Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account or unlink it from its original EA account, you'll lose access to that progress. It is not possible to transfer progress between separate EA accounts.
You would need to re-link your platform to its original EA account to try restoring any missing progress. If you've already re-linked the original accounts and the progress has not returned, it would be lost permanently and unfortunately cannot be recovered.
If you're running into any trouble getting the original accounts re-linked, please contact support directly so they can take a look.
