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Vampire1205's avatar
Vampire1205
Rising Novice
2 months ago
Solved

I can’t verify my email address for my account!

I'm an APEX player from China. My account was registered about six years ago, and I've always logged into EA through Xbox. Today I suddenly couldn't access my account due to a verification requirement, but the email address linked to my EA account has been deactivated for years, making verification impossible.

I've spent the entire day attempting account recovery and contacted customer support, but:

My requests were consistently ignored

All purchase records I provided (transaction IDs/order numbers) were rejected as proof of ownership

I'm desperately seeking assistance - I can provide full purchase history and any additional verification required. Please help me regain access to my account holding six years of progress.

  • EA_Barry's avatar
    EA_Barry
    2 months ago

    Vampire1205 

    Account security is important to us.

    When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

    If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.

9 Replies

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  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Vampire1205 

    Account security is important to us.

    When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

    If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.

  • Vampire1205's avatar
    Vampire1205
    Rising Novice
    2 months ago

    I can provide documented proof of purchase and any additional details needed!
    Please, I'm begging you to:

    1. Stop automated system cross-checks – I’ve exhausted all standard recovery methods.
    2. Assign a human agent to review my case – My deactivated email makes automated verification impossible.

    Why would I spend 12+ hours submitting purchase records (transaction IDs, Xbox/EA receipts) if my email were still functional?

    I’m a legitimate player with six years of history – this account is irreplaceable. Every minute of delay risks permanent loss. Please escalate this urgently!

  • Vampire1205's avatar
    Vampire1205
    Rising Novice
    2 months ago

    I can provide documented proof of purchase and any additional details needed!
    Please, I'm begging you to:

    Stop automated system cross-checks – I’ve exhausted all standard recovery methods.

    Assign a human agent to review my case – My deactivated email makes automated verification impossible.

    Why would I spend 12+ hours submitting purchase records (transaction IDs, Xbox/EA receipts) if my email were still functional?

    I’m a legitimate player with six years of history – this account is irreplaceable. Every minute of delay risks permanent loss. Please escalate this urgently!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Vampire1205,

    When you create a case, you are speaking with a human agent. These are not automated chats.

    We cannot verify your account on the forums, so you'll need to either resume a previous case or create a new one to try verifying the account through the support team again. These would be the only options to verify an account if you no longer have access to the email address.

    Please feel free to use the links provided by EA_Barry to give this another try. 

  • Vampire1205's avatar
    Vampire1205
    Rising Novice
    2 months ago

    I have a link to use him, but I have applied for dozens of cases, and I can recall everything I can recall, but I can't pass it

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Vampire1205 
    You're welcome to reach back out to support to try again if you can recall any other information. Ultimately, our team will need to verify certain details before they can make any changes to an account.

    I'm afraid there is not a way to bypass that process, so you would need to reach back out and continue speaking with support if you have any other concerns about the situation.

  • masiwei63's avatar
    masiwei63
    Seasoned Newcomer
    2 months ago

    My game account level has been reset，Pls can you help me recover my rating data

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Vampire1205 
    Try signing out of the account and creating a new case.

    Create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account.

    When you are prompted to sign in, select Continue without logging in.

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