Apex account stolen
I haven't played Apex for a few months, but recently I was going to play Apex and found that I couldn't log in, so I changed my password and logged in again, and then I found that my Apex account had...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHi there,
If you believe your account has been compromised, please follow the steps in this article to re-secure your account: What to do if your EA Account has been hacked.
Now, if the account is back to level 1, there could be a couple of things that caused it.
1 - The account that was compromised now has a different email address, and you're logged in to a different account.
2 - The platform you used to play the game has been unlinked from your EA account causing it to lose the progress
3 - If you haven't played since April 2nd, you might be logged into the correct account, and we can try to help recover its progress.
Let me know if you still need any further assistance,
I think it's the first reason.
- EA_cuervo
In this case, you will need to contact EA Help Support, as they will be able to check that for you and assist you further.
They didn't reply to me
- EA_cuervo
If you're contacting them via email, please try the live chat.
If you're not getting the chat option when trying to contact support, can you please try:
- Go to: https://help.ea.com/en/help-home/
- Select the game you need assistance with or EA App
- Select "I want to update my EA Account information"
- Scroll down the page to find the "Chat with us" option
If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
I hope this helps!
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