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LadySoley's avatar
LadySoley
6 years ago
Solved

Apex causes a black screen PC

Hello lovely people 🙂 Since a few days im getting mostly a black screen when it comes to the step to click something in the Apex lobby. I hear my fans turning the speed up and after a second i get ...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Thanks, I appreciate it! Have you had a chance to try starting up your PC in a Clean Boot to see if that helps at all? If there's anything else running alongside the game that may be causing the black screens that may allow us to get around it. 

    For more info on how to set up a Clean Boot check out the EA Help website. Let me know if you're still running into the same black screen issue afterward. 

    /Kent

LadySoley's avatar
LadySoley
6 years ago

Thanks for your help, after following the steps and the first restart, did it crash once, ive restarted now already a few times and it seems the problem is solved, now i can play apex as before 🙂 thanks again for your help and your time Kent!

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

You're welcome! I'm glad to hear it's working for you now. 👍 

/Kent

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