Apex Coin and Shard lost
Is anyone else losing their Apex Coin or Shards after the Season 25 split 2 update, which was yesterday, Is this a bug? how do i fixed this? please help me.
Forum Discussion
Okay thanks, how long do you think a case review would take? am i allow to play apex in the meantime? i was afraid to play cuz I really thought this was a bug and didn't want it to be saved....
EA_Mako
Community Manager
Community ManagerAmaz1ng_CAP
If possible, I'd try creating a case with this link specifically and selecting the Live Chat option if that appears. Our advisors should be able to help get that sorted out via chat rather than having to wait on emails back and forth.
If that doesn't show a chat option, try logging out of the website first and selecting the Continue without logging in option when prompted. From there, support should be able to check on the account that was previously using the current email to help verify and update the information as needed.
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