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Ashen-Shug's avatar
Ashen-Shug
2 years ago
Solved

apex coin missing

Hello, 

I saved my apex coin for almost 3 month and I had a least 900, however today I see 0 coin ..

What can I do ? 

Thank you

  • EA_Lanna's avatar
    EA_Lanna
    2 years ago

    Hi @Ashen-Shug, 

    Yeah, gifting uses coins. It sounds like that might be what happened then. I hope your friend appreciates the gift. 😅

    Here, this guide will come in handy for again: How to send gifts in Apex Legends. It helps explain gifting and calls out stuff like this:

    @Ashen-Shug wrote:

    Can I use crafting metals or Legend tokens to get gifts for friends?
    No, you can only buy gifts with Apex Coins.

    If you get a moment, do read through it.

    - EA_Lanna

5 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Ashen-Shug,

    Our guide recommends the following steps: 

    1. Quit out of the game completely, then restart it.
    2. If you’re playing on Steam, try launching your game from the EA app.
    3. Powercycle your system.

    If after trying those steps the coins don't appear, you'll need our support team to take a look. Do this next:

    1. Collect your proof of purchase for the missing Apex Coins. Without this, we can’t help you.
    2. Contact our support team directly using these steps: How to use EA Help

    - EA_Lanna

  • Ashen-Shug's avatar
    Ashen-Shug
    2 years ago

    Sadly I have no proof of purchase because I earned theses coins from different battle pass

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Ashen-Shug,

    Ah ok, I see. Thank you for adding that context. 🙂

    Let's see...900 coins from the Battlepass. If they had already arrived on the account, it's highly unusual for them to just disappear.🤔 Is it possible they were used? Can you remember picking anything up in the shop recently? Or gifting something to a friend?

    - EA_Lanna

  • Ashen-Shug's avatar
    Ashen-Shug
    2 years ago

    Yes I gifted something to a friend, it makes my coin disappear ? 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Ashen-Shug, 

    Yeah, gifting uses coins. It sounds like that might be what happened then. I hope your friend appreciates the gift. 😅

    Here, this guide will come in handy for again: How to send gifts in Apex Legends. It helps explain gifting and calls out stuff like this:

    @Ashen-Shug wrote:

    Can I use crafting metals or Legend tokens to get gifts for friends?
    No, you can only buy gifts with Apex Coins.

    If you get a moment, do read through it.

    - EA_Lanna

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