Forum Discussion

Newcomer

2 days ago

Solved

Apex coins in the negative value

Hi there hope yall are having a good week but I just bought like 4k coins and it says I’m at -16,800 coins and I can’t spend all the coins I just bought can u guys fix this pls bc I just spent 40 buc...

playstation

EA_Mako
2 days ago
Hey USE-CODE-FLOWZY,

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback on the payment method originally used to purchase those Apex Coins.

In that situation, the equivalent amount of Apex Coins will be removed from your account. If your account does not have a sufficient amount of Apex coins to cover this removal however, then your balance will go into the negative for the remaining amount which is what you're seeing here.

If you did not personally request a refund/chargeback, you may want to check with anyone else who uses your account or with the owner of the bank account used (if it is not you) in case they requested this. We wouldn't be able to get into the details here, but you can contact support for more details around the timing of those refund/chargebacks, if needed.

EA_Mako

Community Manager

2 days ago

Hey USE-CODE-FLOWZY,

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback on the payment method originally used to purchase those Apex Coins.

In that situation, the equivalent amount of Apex Coins will be removed from your account. If your account does not have a sufficient amount of Apex coins to cover this removal however, then your balance will go into the negative for the remaining amount which is what you're seeing here.

If you did not personally request a refund/chargeback, you may want to check with anyone else who uses your account or with the owner of the bank account used (if it is not you) in case they requested this. We wouldn't be able to get into the details here, but you can contact support for more details around the timing of those refund/chargebacks, if needed.