How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Please review the information above as posts merged to this thread may not receive a response.
Packet loss on rankeds
I’ve been getting packet loss just in ranked matches for now reason every 4-5 games it comes and sometimes goes for like 3 games in a row and it’s unplayable I check my internet connection and it’s always good, I’ve tried some other games and I never get any internet issues it’s just on rankeds I checked on other forums to see if there’s more people with the same issue and there’s a lot of people with this issue and I can’t find any solutions to this please fix it
ME Servers
Dear EA team, I live in the UAE and I used to play the game on ME servers with about 30ms ping, the ME servers have been down for like 6 months now, Im forced to play ap or eu servers with +120-150ms ping and with packet loss some times I’m actually thinking about quitting the game because in this movement-heavy game there is no place for people with high ping. please fix ME servers or make a new one close to us because we are having a really bad experience.
Extreme packet loss when playing ranked on Xfinity internet
Hello! Day one player here, who has played on both Playstation and PC since the game launched on Comcast/Xfinity at the same address in central New Jersey for years. I haven't had much lag in that time, but recently, since the server update and anti-DDoS implementation, whenever I am connected to a secure server in ranked (with the pentagon icon in the performance data bar), I get extreme packet loss (all of the red icons) to the point of the game being unplayable. This has only started to occur in the last several months and is incredibly frustrating. I've seen this issue raised in several other locations before. Here's a thread on the Xfinity support site about this, and another one on their site. All of the symptoms described there are happening to me as well, and it seems like this is primarily impacting NJ customers. I've done everything I can to remedy the situation on my own - new router, new modem, new cables, tried both PC and Playstation - and the issue persists. There's wide speculation that this is occurs primarily due to some bugged interaction between the Xfinity network and EA servers. Is there any chance that an engineering team can take a look at this problem? No one I play with on other ISPs seems to be having this problem. I don't even have the option to switch ISPs where I am, so until this issue is resolved, ranked is literally unplayable for me. Please let me know if you have any questions. Thanks for your help!Can't Load Game Beyond Lobby
I play in US East servers. Before the update my game worked fine, but now once I load into the lobby the game constantly freezes, I can't leave the play screen, my wallet is stuck loading at -9999 for all currencies, I can't see my battle pass challenges or apex packs, and I can't load into games. I play on PS5 and I've tried everything to resolve such as reinstalling clearing my consoles cache, deleting locally and cloud saved data about apex on my PS5, and changing DNS servers, and changing my resolution. For hardware on my end I started using a new monitor and changed the main WiFi connection I use, in-between the time of me last playing and the update and issues starting.Please help! Matchmaking 1
Hello. My EA account, which is linked to my PSN ID Solonik186, was recently unblocked, but now I’m having problems with matchmaking. When I try to find a game on my PlayStation 5, the queue gets stuck forever at “1 player in queue”. I can’t even access “Tir”. I’ve already restored the licenses on my PS5, changed the data center, and checked my internet connection. This is definitely related to the residual shadow ban / matchmaking restriction for my EA account after it was unblocked. Please update or reset the matchmaking status for my account on your servers. Thank you.
