How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use a template for standard wording, every appeal receives a manual review. These responses are not automated. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Please review the information above as posts merged to this thread may not receive a response.
Unable to play together on PS5 for two months - connection issue
For the past two months, my friend and I have been unable to reliably play Apex Legends together on PlayStation 5. Sometimes only he can get into the game, sometimes only I can, and only rarely can we both get in at the same time. There is also a very long delay when joining the party and trying to ready up. Everything responds extremely slowly. We have tried fixing it ourselves, including deleting the game completely and resetting everything, but the issue persists. My PSN Online ID is Orel_Saban44. My friend's username is banana_lahyani. I have also spent real money on in-game purchases. We really want to play together, but after two months this has become extremely frustrating and discouraging. Please investigate this issue and help us fix it so we can play together reliably.Account got cleared last year
Last year my account got completely wiped. Randomly i logged into Apex on my PS4 and it asked me to sign in do i tried and it didn’t recognize my loggin so it made me make a new account and i lost everything from skins to heirlooms to progression and i was trying to get it back with no success i stopped playing the game after that(it was the only game i enjoyed playing) but since then i have upgraded to a PS5 and been logging in for a miracle to happen and i just recently played the game and realized i still have live for it so this is my last hope my PS ID is IG-KUJOBABY this all happened right after the cross progression updateTimed out
Hey Guys, I just wanted to let you know that my main account MirzaWale3dahm4d was timed out during a wildcard game (I can't log back in) where I was on track to get 4k damage and 20 kills I was on 2.7k damage and around 10 kills it was one of the best games that I was having and now my chance to get my first 4k 20 Kills badges are gone (in one game) I'm not asking that you give me the badges but I would just like to ask for some sort of compensation big or small I don't really care. Best wishesStupid screen freeze
Can we fix this broken game! I que for ranked then get hit with a frozen screen so I patiently sit there for 10 minutes and nothing. So then I give up and close the game then re open it to get hit with “cannot reconnect to forfeited match” and it gives me a useless and stupid que penalty and ON TOP OF THAT I LOSE 162 ON RANKED FOR NO F***IN REASON. Fix this game istg as if ranking up wasn’t hard enough with the terrible matchup of teammates.Case #255841399 Portal Timestamp Bug (Day 27 Follow-Up for @EA_QueenBee )
Hello Community Managers, I am following up directly on the advice EA_QueenBee gave me 21 days ago regarding my open ticket (Case #255841399), as it has now reached 27 days (nearly triple the stated 10-day SLA) and appears to have a technical portal bug on EA Help. - Game: Apex Legends (Launched via Steam, AppID: 1172470) - Account / EA ID: reggarfyt (reggarf) - Case Number: #255841399 - Date Created: October 03, 2026 (6:22 AM) - Current Status: Stuck on "New" (27 Days Elapsed) Summary of Technical Issue & Diagnostics Submitted: 1. Followed CM Queue Instructions: On Oct 9, EA_QueenBee advised me that ToS reviews take up to 10 days and warned me not to reopen the ticket. However, whenever the EA Help status page was checked, the portal glitched and overwrote the status timestamp to "New" (e.g., showing Created Oct 3, 2026, but Status: New On Oct 26, 2026)[cite: 1]. I have completely stopped loading the case page so the timer stops resetting. Please do not merge this into the general megathread, as I am not asking for a ban review on the forums. Because it has been 27 days since October 3, could EA_QueenBee or another Community Manager please check Case #255841399 internally (just as you offered to check for another player in my previous thread) to confirm what my actual backend queue status says and ensure the ticket is not stuck in a dead routing loop? Thank you for your time and assistance.
