Forum Discussion

lil_magnosaur's avatar
12 hours ago

Apex coins not reflecting after code redemption

Redeemed code for apex coins but not reflecting on apex legends game

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Hey lil_magnosaur​,

    If you're redeeming a code that was purchased elsewhere, have you had a chance to log into Apex on the same platform first? For example, logging in on Xbox rather than PC if it's an Xbox code, just to make sure those are applied correctly before logging into other platforms.

    It can also take some time for content to be delivered in certain situations, however if you're still not seeing the coins show up after 24 hours, it would be best to get in touch with support so they can take a look. This page has a few other steps to check depending on where you're getting those coins, and you can create a case here if you've gone through those already without any change. 

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 58 seconds ago
40,632 Posts