Forum Discussion

3 years ago

Solved

Apex coins on Xbox S

I have bought yet another apex 11500 coins I submitted a case no response the status changed to fixed I contact ea help on twitter and Facebook no one answered one week passed and I don’t know what t...

EA_QueenBee
3 years ago
Hey @scanelloraro,

If you're having issues reaching out to support, it might be a good idea to try and start a chat with them instead. It's usually the fastest way to get helped:

https://help.ea.com/en/contact-us/

If you don't see the option to start a chat, once you've selected your product and platform, try selecting "Manage my account" -> "Hacked account". That gives me the option to start a chat fairly consistently.

Just remember to keep your proof of purchase on hand too. This article shows exactly what they'll need for whatever platform you play on:

https://help.ea.com/en-gb/help/account/how-to-provide-proof-of-purchase/

Hopefully that way you'll be able to get some help with this. 🙂

EA_QueenBee

Community Manager

3 years ago

Hey @scanelloraro,

If you're having issues reaching out to support, it might be a good idea to try and start a chat with them instead. It's usually the fastest way to get helped:

https://help.ea.com/en/contact-us/

If you don't see the option to start a chat, once you've selected your product and platform, try selecting "Manage my account" -> "Hacked account". That gives me the option to start a chat fairly consistently.

Just remember to keep your proof of purchase on hand too. This article shows exactly what they'll need for whatever platform you play on:

https://help.ea.com/en-gb/help/account/how-to-provide-proof-of-purchase/

Hopefully that way you'll be able to get some help with this. 🙂